CONFLICT RESOLUTION
In a professional context, collaboration among a team of individuals toward a common goal inevitably involves conflict. Teams are made up of people with different values, personalities, opinions, attitudes, beliefs, skills, and experiences. Therefore, it is expected that disagreements will arise, leading to confrontations, misunderstandings, friction, disputes, conflicts, or even tension.
Such situations in the workplace are referred to as “conflicts.” Although “conflict” is often perceived as negative, proper management of it can lead to positive change and improved team performance.
In this online section, we will learn how to manage conflicts in the workplace in a constructive and positive way.